Customer Service. Over 80% of organisations in the UK are now service companies of one kind or another. Even companies in manufacturing or construction usually have to provide service somewhere in the chain which compliments their tangible output. As customers become ever more demanding and expectations increase, we look at developments in customer service and through very practical exercises we define what great service is in terms of reliability, responsiveness, credibility and communication- and many other key elements. Participants focus on delivering for the customer every time at every opportunity - we aim to actively input into your customer service mindset and culture, maximising your revenue, reducing lost business and increasing repeat business. Our view is, when you know where to start, and with the right training, it's simple.